• Shipping & Guarantee
Shipping & Guarantee

We will process your order within generally 1 or 2 working days after we receive the payment. However, if the item happens not to be in stock and we can't prepare it soon, we will send you an email to let you know when the order will be expected to be shipped out.

The shipping charge is automatically calculated based on weight and size of the products and your address. After you add the items to the shopping cart, you can pre-calculate the shipping cost in the shopping cart page before you checkout. The following screenshot shows how it works.

And you can choose a shipping method from EMS, Registered Small Packet and Unregistered Small Packet.

What is the difference?

Tracking Shipping Insurance
EMS Available Full Coverage
Registered Small Packet Available Coverage of 6,000 yen
Unregistered Small Packet Unavailable Uncovered

How long will it take?

The following table shows the expected delivery time after we dispatch the parcel.
It can take longer depending on the customs clearance and in the holiday season.

Area EMS Small Packets
Asia, Oceania 4 Days 7 Days
Europe 4 Days 8 Days
North, Central America 5 Days 10 Days
South America 5 Days 10 Days
Middle East, Africa 6 Days 10 Days

What if the parcel doesn't show up or items are missing/damaged?

For EMS and Registered Small Packet shipments, please notify us if your order hasn't been delivered within 3 weeks after you receive the shipping notification by email.
If the items are missing or damaged, do not dispose of the invoice and original package. Then, inform the courier and us as soon as possible.

However, Unregistered Small Packet has no guaranteed delivery. If the Unregistered Small Packet gets a delivery problem, you are supposed to resolve it on your own responsibility.

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